Processing more than $100,000,000 worth of ski-lift ticket sales through a self-serve kiosk network developed and hosted by the company, Livewire Digital’s Vice President of Sales & Business Development, Linda Gilbert, says, “It’s exciting to know that we have automated these significant sales, saving money, time, and overhead for retail store clients.”
The company’s touch-screen eConcierge® system helps customers shopping at outdoor-related retail stores quickly find ski tickets at some of the best ski destinations in the country– including Vail Resorts, Copper Mountain, Winter Park, Arapahoe Basin, Sierra at Tahoe, and many others. Over 60 touch-screen kiosks have been installed in boutique ski shops and other retail stores that sell the tickets, including Sports Authority, Colorado Ski and Golf, Any Mountain, REI, and Breeze Max, increasing revenue and reducing losses, expenses and the personnel needed to man the sales. Because the kiosks designed by Livewire Digital dispense fully valid tickets instead of “vouchers,” customers can not only buy discounted tickets, they can hop onto the slopes sooner, avoiding long ticket lines at resort gates.
For ski and outdoor adventure stores, Livewire Digital’s system automates a labor-intensive process and provides accountability lacking in manual ticket inventories from multiple ski resorts. One of the first clients to engage Livewire to help was retail giant REI.
Kiosks Help Tourism Venues in Las Vegas and Williamsburg with Ticket Sales. Other tickets sold through Livewire Digital-loaded kiosks are making business easier for clients in a wide range of industries. At the Stratosphere Casino in Las Vegas, visitors buy lift ride and roller coaster tickets at kiosks located at the top and base of the iconic 112-floor tower. Customers pay by credit card or cash at the automated kiosks, which are integrated with the casino’s Agilysys’s ShowGate ticketing system. Nearby, at the Light Nightclub and Daylight Beach Club, new kiosks take ticket sales off the to-do list of employees at the Mandalay Bay Casino Resort, freeing them up for other duties.
On the other side of the country, Livewire Digital is set to install kiosks in Colonial Williamsburg in April. These self-service kiosks will sell admission tickets to the historic district as well as other special events and local attractions, automating the sales for the busy tourism staff there.
For these installations, Livewire Digital developed the entire platform, including the server-based ticketing application and user interface, transaction processing, kiosk remote management system, and hosting services. Other applications for Livewire’s interactive kiosks of note include tourist and safety resources in New York City and directional and check-in assistance at Foxwoods Casinos. Livewire Digital is also the software vendor for the new, popular ChargeItSpot, a free cell phone charging kiosk. Livewire Digital’s eConcierge®-powered kiosks and digital signs have been in the marketplace for 15 years.