eConcierge® The Power to Connect with a Touch
Livewire’s eConcierge® omni-channel solution replaces traditional concierge channels, managing communications to your customers via kiosks, digital signs, mobile apps, social media, and web sites, all through a single console. Our software solution supports vital virtual concierge functions such as business/property information, way-finding, interactive maps and directories, entertainment, dining and event information, and more.
With LIVEWIRE’s eConcierge® Content Management Server Software, you can create an omni-channel virtual concierge system capable of delivering a wide variety of information to your audience with a minimal investment.
- Provide a direct real-time connection to information, directions, products and services.
- Easy-to-manage hierarchical functionality so your information can be categorized and displayed in a user friendly fashion.
- Eliminate the cost and waste of keeping paper guides and notifications updated with current information.
- Generate revenue by creating attractive advertisements for your business partners and community businesses.
- Integrated directional way-finding.
- Integrate real time customer service phone dial up functionality.
- Integrate coupon printing, ticketing, loyalty cards, gift card activation and self-service check-in.
- Integrate to your CMS/POS.
- Manage all this with one platform and deliver to your kiosks, digital signs, and mobile devices.
- Easily access secure web based reports and monitor the use of your devices.
- Hotel and resort directories / way finding
- Retail mall and shopping center directories / way finding
- Corporate virtual receptionists
- Hospital staff directories and way finding maps
- Educational facility directories
To learn how to get more from your virtual concierge kiosk system, click here.